Don helped us out in a VERY difficult position as an IT consultant for a five day Genealogy Conference at a Los Angeles hotel. There were over 30 computer stations with a multitude of users, all demanding his attention simultaneously. He handled the situation with a level head and incredible skill under stress. When the computer system went down (which happened frequently) he was able to work with the hotel IT guy and the computer rental IT guy to get it up and going again. And he never lost his cool.
July 21, 2010